UMS Lean Higher Education

UMS Lean Higher Ed

What is Lean?

Lean is a term coined to signify the culture of efficiency and continuous improvement popularized by the Toyota Production System. Lean encourages us to look at the work around us, add value for our customers and remove extra steps that waste our time and resources.

What does it mean for higher education?

Lean helps us focus on the parts of our work that our students, staff, faculty, and external customers value. Using the tools of Lean, we can make our work visible. Doing so allows us to see the flow of the work we affect . . . and that affects us!

Maximize Value and Minimize Frustration!

Many of us have experienced what it is like to be frustrated by process and delays. So much of the work in higher education exists because “that’s the way we’ve always done it”.

Together, managers (by providing support) and all employees (by streamlining processes) will add value for their customers, decrease delays, and increase job satisfaction.

For additional reading on the subject of Lean, please read this article What Lean Really Is

Improved Processes

·         Hiring Process (UM and UMS)
·         Graduate Certification (USM)
·         Search Process (UMS)
·         Account Create (UM)
·         Graduate School Admission Process (USM)
·         Shared Common Drive Storage (USM and UM)
·         Streamlined forms required for application (UM)
·         Reservations (UMM)
·         Conferences and Events Task Force (UMPI)
·         One Stop Shop (space allocations) (UMPI)
·         Dashboard Task Force TF (UMPI)
·         Center for Innovative Learning TF (UMPI)
·         Security Task Force (UMPI)
·         Admissions (UMPI)
·         UM HR Form Approval/Routing (UM)
·         UM Auxiliary Facilities Work Orders (UM)
·         Room Reservation/Work Order (USM)
·         Commons Desk Move (USM)
·         Maintenance Group Mop Buckets (USM)
·         Student Centered Space (USM)
·         Employee Idea Generation (USM)
·         Regalia Distribution (USM)

Continual Improvement

Development Team Roster
  • Kim-Marie Jenkins, Lean Coordinator
  • David Stevens, Executive Director of Organizational Effectiveness
  • Tamara Mitchell, Director of Organizational Effectiveness
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