What is Lean?
Lean is a term coined to signify the culture of efficiency and continuous improvement popularized by the Toyota Production System. Lean encourages us to look at the work around us, add value for our customers and remove extra steps that waste our time and resources.
Lean helps us focus on the parts of our work that our students, staff, faculty, and external customers value. Using the tools of Lean, we can make our work visible. Doing so allows us to see the flow of the work we affect . . . and that affects us!
Many of us have experienced what it is like to be frustrated by process and delays. So much of the work in higher education exists because “that’s the way we’ve always done it”.
Together, managers (by providing support) and all employees (by streamlining processes) will add value for their customers, decrease delays, and increase job satisfaction.