The Office of Organizational Effectiveness (OE) was established in May of 2012 with its goal being to optimize the strategic organizational effectiveness across the University of Maine System. Organizational Effectiveness is responsible for assisting the UMS Board of Trustees, Chancellor, Presidents and other leaders with design, development, and implementation of projects, initiatives, policies, and processes that effectively utilize resources while enhancing service and deliverables for our internal and external customers.

OE encompasses the principles of change readiness, assessment and management; organizational alignment, efficiency and effectiveness; the role of structure and systems; process improvement and optimization; leadership, team development, employee engagement; and project management.

Our Team

Tamara J. Mitchell 

(Director of Organizational Effectiveness) – 207-581-5442

Tamara J. Mitchell has experience in higher education administration, strategic human resources and organizational effectiveness. Her expertise encompasses organizational sensing, planning and performance; leadership, management and team consulting, coaching, and development; facilitation; relationship management; change management; communications; problem resolution; staff development and engagement. She enjoys partnering with and advising senior and midlevel leaders in the design, implementation and achievement of sustainable change that is aligned with organizational goals and priorities. She specializes in establishing rapport and trust with others, enabling shared commitment, leading change, action planning and results.

Kim-Marie M. Jenkins 

(Senior Partner for Organizational Effectiveness) – 207-581-1587

Kim-Marie M. Jenkins’ began her career at the University of Southern Maine as an
academic advisor and resident director. Over the years she grew to help lead the office of Student Success at USM and was the Assistant Dean for Student Services at USM LAC. For two years she mentored faculty and developed curricula at Bedford College in England. She is now based in Orono working with employees and departments of the University of Maine System.

Kim specializes in guiding departments through the process of becoming higher performing teams, and she trains and coaches in the philosophies and methods of Lean. Kim loves facilitating groups and supporting individuals who want to improve experiences with their customers and colleagues, and improve morale in their workplace culture. Kim’s degrees in Communication, Adult Education and Student Affairs, and Organizational Leadership and Communication, along with 20 years of experience in higher education serve as foundation for the work she does.

Specialty areas: Lean Continuous Improvement, Team Development, MBTI, Coaching
Leaders, Facilitation, and Mediation

Samantha F. Kramer 

(Administrative Specialist CL3) – 207-581-5443

Samantha F. Kramer specializes in complex administrative duties and provides a full range of communications within higher education departments and administrations. She enjoys creating advanced marketing and training materials for various projects within organizational effectiveness. Her degree in Communication, along with experience in training and development are at the core of her expertise. She loves working with individuals and groups within the workplace to support them in developing and achieving professional goals.

Request a Facilitator

If you need to request a Facilitator for a meeting, retreat, strategic planning process, or another initiative that could benefit from facilitation, please contact the OE office to discuss the needs and identify the Facilitator(s) as appropriate.

Facilitator Training

Organizational Effectiveness Facilitator Training is intended to help develop a cohort of skilled facilitators across UMS that can be utilized to and enhance on-going operations and support local OE multi-location initiatives depending on interests, skills, and availability.

Potential facilitators may come from any department or work group and should have solid listening, communication, and interpersonal skills.  No prior experience is necessary for Introductory Training, just an interest in assisting in and leading effective meetings and helping groups to work more effectively without directing group content or outcomes.

Learn more and register for an upcoming session!

Level 1 Facilitator Training

Level 2 Facilitator Training

Have questions? Please visit the department of Organizational Effectiveness at UMaine campus, first floor, Corbett Hall, e-mail, or call 207-581-5443.

OE Service Information
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  • Facilitation Brochure (coming soon)
  • Our Services (coming soon)
UMS Lean Continuous Improvement