The Office of Organizational Effectiveness (OE) was established in May of 2012 with its goal being to optimize the strategic organizational effectiveness across the University of Maine System. Organizational Effectiveness is responsible for assisting the UMS Board of Trustees, Chancellor, Presidents and other leaders with design, development, and implementation of projects, initiatives, policies, and processes that effectively utilize resources while enhancing service and deliverables for our internal and external customers.

OE encompasses the principles of change readiness, assessment and management; organizational alignment, efficiency and effectiveness; the role of structure and systems; process improvement and optimization; leadership, team development, employee engagement; and project management.

Our Team

Kim-Marie M. Jenkins

(Director of Organizational Effectiveness) – 207-581-5405

Kim-Marie M. Jenkins’ began her career at the University of Southern Maine as an academic advisor and resident director. Over the years she grew to help lead the office of Student Success at USM and was the Assistant Dean for Student Services at USM LAC. For two years she mentored faculty and developed curricula at Bedford College in England. She is now based in Orono working with employees and departments of the University of Maine System.

Kim specializes in guiding departments through the process of becoming higher performing teams, and she trains and coaches in the philosophies and methods of Lean. Kim loves facilitating groups and supporting individuals who want to improve experiences with their customers and colleagues, and improve morale in their workplace culture. Kim’s degrees in Communication, Adult Education and Student Affairs, and Organizational Leadership and Communication, along with 20 years of experience in higher education serve as foundation for the work she does.

Specialty areas: Lean Continuous Improvement, Team Development, MBTI, Coaching Leaders, Facilitation, and Mediation

Steve Martin

(Temporary Senior Partner for Organizational Effectiveness) – 207-581-1587

Steve has extensive experience training and teaching in the private and public sectors, human resource management and organizational development, and business operations.  He previously served as the Interim Director of Facilities Management at the University of Maine at Farmington and more recently has been working with the UM Office of Facilities Management on a number of process improvement projects.

Steve will be providing continuity for many of Kim Jenkins’ current process improvement projects while she is in her new role as Interim Chief of Staff at the University of Maine.  Steve is looking forward to working with us as we respond to the varied OE needs across UMS.

Samantha Kramer 

(Administrative Specialist CL3) – 207-581-5443

Samantha Kramer specializes in complex administrative duties and provides a full range of communications within higher education departments and administrations. She enjoys creating advanced marketing and training materials for various projects within organizational effectiveness. Her degree in Communication, along with experience in training and development are at the core of her expertise. She loves working with individuals and groups within the workplace to support them in developing and achieving professional goals.

Request a Facilitator

If you need to request a Facilitator for a meeting, retreat, strategic planning process, or another initiative that could benefit from facilitation, please contact the OE office to discuss the needs and identify the Facilitator(s) as appropriate.

Facilitator Training

Organizational Effectiveness Facilitator Training is intended to help develop a cohort of skilled facilitators across UMS that can be utilized to and enhance on-going operations and support local OE multi-location initiatives depending on interests, skills, and availability.

Potential facilitators may come from any department or work group and should have solid listening, communication, and interpersonal skills.  No prior experience is necessary for Introductory Training, just an interest in assisting in and leading effective meetings and helping groups to work more effectively without directing group content or outcomes.

Interested in a training session?

Currently, there are no planned Facilitator Training Sessions.  To show your interest in attending a future session, please follow the appropriate link below.

Level 1 Facilitator Training

Level 2 Facilitator Training

Have questions? Please visit the department of Organizational Effectiveness at UMaine campus, first floor, Corbett Hall, e-mail, or call 207-581-5443.

OE Service Information
UMS Lean Continuous Improvement